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Contact Convrs
Last updated: September 16, 2026
Your Messages Are Handled Confidentially
Your messages are treated with confidentiality. And because every conversion happens entirely in your browser, there is no stored or transmitted data for us to expose — your data is private before you even write to us.
We would love to hear from you. Whether you have a question about a tool, a suggestion for a new format, a bug to report, or a request under data-protection law, the Convrs team reads every message and typically replies within one to two business days.
Before reaching out, please check the FAQ and the relevant tool page — the answer is probably already there. If you still need help, use the channels below.
1. How to Reach Us
All support and business enquiries are handled at support@convrs.org. To help us respond accurately, please include the details described in the next section.
2. What to Include in Your Message
To resolve your request as quickly as possible, please share:
- The name of the tool you were using and the exact steps you followed.
- The format, and if possible the size, of the file you were processing.
- What you expected to happen versus what actually happened.
- The browser and operating system you are using.
Important: please do not attach files to your message. Every conversion happens in your browser, and we have no infrastructure — and no need — to process your files. This keeps our privacy promise intact.
3. Response Times
We aim to reply to every message within one to two business days. Legal and data-protection requests are prioritized; legitimate requests under the KVKK, GDPR or CCPA will be answered as required by law.
Response times may be slightly longer on weekends and public holidays — thank you for your patience.
4. Privacy Guarantee
We will never ask you to send your files by email or upload them anywhere. No file you process on Convrs ever leaves your device; if you ever see a request for an upload, it is not from us and you should close that page.
For full details on what we process and your rights, see our Privacy Policy. For acceptable-use rules, see our Terms of Service.
5. Legal & Data Requests
For formal requests under applicable data-protection law (KVKK, GDPR, CCPA), please contact support@convrs.org with the subject Data Request. Because Convrs does not transfer, store or process any personal data in connection with file conversion, a request under these laws will typically confirm that no such data exists to be disclosed.
Contact
Email: support@convrs.org
Convrs is an independent project based in Istanbul, Turkey.